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Client Comments and Case Studies

The IT Company

Hitting a business plateau doesn’t have to be the start of a slippery slope...

A modestly successful IT support services business made steady progress. Progress the two owners were pleased with.

Not surprising really.

Not surprising because they were consistently good at what they do.

What do they do?

Look after the IT hardware and software and support requirements of their small and medium-sized business customers in Scotland.

No rocket science involved – just consistent, predictable levels of service and a genuine interest in their customers’ IT well-being.

First came growth...

From start up in 1988. They grew to a steady and profitable turnover of over £400,000.

But then the business stalled, the business reached a plateau...

Then a worrying trend?

In 2007 the company grew their turnover by just £5,057, a disappointing 1.3%.

What was more worrying? Their profit dropped by £4,980.

Was it a plateau or the start of a slippery slope?

Certainly if the owners allowed this to continue their personal earnings would be seriously affected.

And the growth plans for the business shelved.

They were unwilling to see this happen. And they sought support to resolve this worrying turn of events.

In search of clarity...

Doing nothing wasn’t an option.

So they committed to a monthly support programme from Murray Associates.

The business quickly identified and started capturing the important numbers in their business.

Not just the cash and profits and capital value. But the sales drivers and operational drivers which truly determine the future success of the business.

This monthly process built a discipline into the business management. The discipline of right action.

And you know what?

It worked.

Here’s how...

  • Every month the key issues were identified – based on discussions with the owners about their core numbers.
  • Every month crystal clear actions were agreed.
  • And every month the owners were held to account and these monthly actions got done


Pretty soon results improved.

Slowly at first but they did improve.

A bright future beckons...

Within 12 months turnover increased by £180k (a 42% increase!).

More importantly their profit went up by 41%.

And rightly so, the directors paid themselves 10% more. They’ve also expanded the team with 3 new team members, in preparation for future growth.

It gets better.

Debtor days came down from 71 days to 63 days in this 12 month period.

Plus there’s a plan to install a direct debit system for customers which will drive even better cash flow.

Where next?

You can find out more.

You can turn your plateau into a platform for future growth.

Call Gloria on 0141 889 4247 to claim your FREE 1 Hour Business Consultation or email your question to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The Tattoo Artist

Here’s a tattoo artist making good money…

One of the tattoo artist and piercer businesses we work with, John, was on the brink of going under when we met.

Three years later John’s business is flourishing both artistically and financially.

Helping him organise his business finances was the first step. Then, through regular contact and on-going support, John has created a well-run, financially strong business.

Job one was done. He is making good money.

Now to put the taxman in his box...

Job two is arranging your personal and business finances to minimise tax.

Once John’s business was making good money we then had the challenge of saving John some tax.

It worked.

Every year for the past 3 years John has paid £5,000 less in tax then he would have done without our involvement.

John will continue to save this for the rest of the time he’s in business.

Job two done.

And the cash feels good too!

John now also has the peace-of-mind that only comes from having a cash buffer in place.

Because of the financial systems we’ve helped John set up, his cash flow has dramatically improved.

John now enjoys a sense of peace from the £9,000+ sitting in his bank account.

He particularly enjoys being able to avoid using the bank overdraft and the stress this created in the past.

Call Gloria on 0141 889 4247 to claim your FREE 1 Hour Business Consultation or email your question to gloria@murrayassociates.co.uk

Client Comments

  • Murray Associates are friendly, accurate, honest and trustworthy and have a genuine interest in helping me achieve the most economical and efficient way of managing my business
  • Invaluable advice which has contributed to the growth of my business
  • Murray Associates continue to provide us with fast, first rate business advice
  • The business review was an eye-opener and has given me the practical tools to improve my business
  • They save me money and generously share their entrepreneurial expertise
  • It's a breath of fresh air working with a firm who think out of the box and come up with leading edge solutions that deliver results
  • Murray Associates aren't just accountants, they're financial business strategists and have become an integral part of my business team
  • I have absolutely no doubt that Gloria and Murray Associates have fulfilled that ideal objective of employing any accountant, of saving you and your business more money and crucially time, than their services are costing you. Cannot recommend Gloria highly enough and my business has benefited a great deal from her services.
  • Gloria is a well informed accountant who consistently provides positive and constructive advice
  • Gloria provides excellent guidance with a lot of patience and skill and is only ever a call or an email away. Excellent service that continually tries to do better.
  • If you want inspiration in your business then talk to Gloria, since I have met her I have again become excited about my business.
  • I have known Gloria for over five years and in that time one thing has become crystal clear… she is someone who really makes things happen. If I lived anywhere near Paisley I would move mountains to have her as my accountant.
  • I have just read your new newsletter. It is very good and thank you for the feature. It is a lovely idea that Murray Associate customers could help each other out so I am looking forward to reading the future customer features.
  • Thanks for the time and information at our review, I found it most interesting and thought provoking. I was most impressed with your knowledge and approach to my unique market sector.

 

Why they say it

The results speak for themselves here are some real examples:

  • Double the expected turnover of a partnership and after paying their wages a profit in their first year
  • £55,000 plus Tax Savings for one High Net Worth Individual
  • An established business who are expanding with expected savings of £250,000 over the next 5 years
  • Clients in several industry sectors established and stable despite the economy


Call Gloria on 0141 889 4247 to claim your FREE 1 Hour Business Consultation or email your question to gloria@murrayassociates.co.uk